Sunday, December 04, 2005

Fun With Growth

In an effort to stay as transparent as possible, I wanted to write a quick blurb about our growth and, more specifically, our stability.

Within just a few weeks we've grown pretty quickly. Over the next couple of weeks and months, we're going to be releasing some really great improvements and applications (think: AJAX, file systems, extensions, UI). My only guess is that we'll continue to grow with these improvements. This has been - and hopefully will continue to be - an amazing little ride.

Unfortunately, there are some drawbacks to growth. One drawback for us has been scalability issues. During the initial few days after launch, we saw a couple hours of downtime due to what we concluded were memory leaks which we never noticed before.

We fixed those leaks and added some alarms to notify us when something bad was about to happen. This helped for a few days. Then the alarms started sounding every once in a while. Turns out this time our growth had simply put us near the edge of memory limits on our little machine.

We bought some more RAM and installed a newer kernel, only to find out later that day that the server was crashing unexpectedly. It didn't seem like a memory issue though? A day and some investigation later, we found out this was actually a known bug in the new kernel.

We rolled the kernel back one minor version and have been healthy (knock on wood) for a few days now.

However, we're still not ready for massive growth yet. So, as well as releasing many new features and applications, we're going to be working extremely hard on allowing our service to scale to infinity. That's the goal, and we think we have the design which will achieve that -- now we just have to implement it.

That noted, over the next few weeks we'll be modifying the software and adding some hardware so you might see some initial slowdowns while we fine tune the system but hopefully the end result will be a much faster, more stable, more redundant, and overall better experience for you.

2 Comments:

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3:44 PM PST  
Lelia Katherine Thomas said...

I found out about Openomy last week, and I just registered last night. While the design is plain, the function is not. I've been looking for a company or group to handle something of this nature for years. Others have done it, sure, but none have been this friendly to more savvy users (tags? hell yes).

I haven't tried much out yet, due to limited time right now (which is another reason I don't want to be backing up everything on CDs--time consuming!), but one of the things that stands out to me is probably something fewer people are noticing. It's the user friendly privacy policy and terms of use contract. I am so pleased to see that you all at Openomy did this. No one wants (or even can?) read through most legal jargon, especially when each contract article has its own set of loopholes. The friendliness speaks volumes to me.

One thing I guess I wonder about is just how secure Openomy is and plans to be in the future. Are there certain files or types of information that you all suggest users not upload? For instance, I'd never upload a document with any, say, credit card information, but for anyone backing up a group of email files--there might be potentially sensitive information. Is it a bad idea for them to upload that or other things of that nature?

Another thing that I feels needs mentioning, for both users' sakes and Openomy's, is the support/lack of support for Warez files, software crack code files/information, illegal mp3s. For one, any user doing this wouldn't want to make the mistake of backing up something like that on Openomy if it could get them sued for thousands. And, secondly, Openomy wouldn't want to get caught in the crossfire at all, like some of the p2p programs have. Just because you're housing data and the movement of it, doesn't mean you want to get screwed when someone abuses the freedom!

I look forward to using Openomy and seeing it grow. I'll be telling all my friends to use it. :)

11:39 AM PST  

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